Booking Policy

A deposit of between £25-50 is required (subject to the treatment) to reserve an appointment in the Aesthetic and Muscular Skeletal Clinics.

Full payment in advance may be required for the Injectables and Permanent Makeup clinics, subject to the procedure being booked.

Cancellation Charges

Deposits are forfeited if two working days’ notice (24 hours) is not given to cancel or change the appointment.

Prepaid course appointments will be forfeited if two working days’ (24 hours) notice is not given for cancellation or rearrangement.

Working days are our opening hours as stated on our website and in clinic this includes statutory holiday closures required by law and discretionary periods displayed in clinic.

If the appointment slot can be rebooked with another client we will carry the deposit over to your next appointment for the same treatment.


Every effort is made to ensure that all prices shown on our website are accurate, should a discrepancy arise the ‘in clinic’ price shall be used.

Refund Policy

Our refund policy is in line with the Sale of Goods Act 1979, we aim to treat our customers fairly and refund any unopened products that are in a saleable condition and accompanied with the original receipt, opened or damaged products will not be refunded.

A full refund is available within seven days for any prepaid course or package that has not started, subject to the clinic’s discretion.

Treatments or services already received will not be refunded.

Refunds will not be given where a client has not disclosed medical information requested in the Consultation Form.

No refunded are offered for any treatments, course or packages that form part of a promotional offer.