Terms & Conditions

Your Appointment

To maximise your experience at Reflect Skin & Body Clinic, we ask you to arrive 10 minutes before your appointment and be seated in our lounge ready for your therapist.  All appointment times include room preparation and consultation.  We include enough time for you to change your clothes.

Please allow extra time for your journey to ensure that you’re not late for your appointment.  Your appointment will end at your allotted slot. To avoid inconveniencing other clients.

To preserve a peaceful atmosphere, we request that all mobile phones are switched off before entering the treatment rooms.

Booking Policy

Some treatments require us to purchase perishable products in advance, to avoid financial loss due to unattended appointments we charge a booking fee to cover part of the cost.

A deposit of between £25-50 may be required (subject to the treatment) to reserve an appointment during busy periods.

Full payment in advance for the Injectable and Permanent Makeup clinics is required.

Cancellation Charges

Cancellations without notice cost the clinic money and disadvantage other clients who could fill the appointment slot.

Deposits are forfeited if two working days’ notice (48 hours) is not given to cancel or change the appointment.

Cancellation or rearrangement of prepaid course appointments will be forfeited if two working days’ (48 hours) notice is not given.

For exceptional circumstance of our 48-hour policy is at the Clinical Director/Managers discretion.

Persistent offenders of our 48-hour cancellation policy may not have further appointments.

Our working hours are clearly stated on our website and in the clinic; this includes statutory holiday closures required by law and discretionary closures. 

The deposit is carried over to your next booked appointment at our discretion if we can rebook with another client.


The in-clinic price supersedes the rates displayed on our websites.

Refund Policy

Our refund policy is in line with the Sale of Goods Act 1979, we aim to treat our customers fairly and refund any unopened products that are in a saleable condition and accompanied with the original receipt, opened, or damaged products will not be refunded.  

A full refund is available within seven days for any prepaid course or package that has not started, subject to the clinic’s discretion.

Treatments or services already received will not be refunded.

Where medical information requested in the ‘Consultation Form’ has not been disclosed refunds will not be given.  

Refunds are not available for any treatments, course or packages that form part of a promotional offer.

Off Peak Treatments

Off-peak treatments are typically carried out on a Tuesday/Friday and usually apply to offers and promotions.

Offers & Promotions

The term ‘New Patients’ refer to new patients to the clinic or existing patients that are having a new service.

Offers and promotion prices refer to the first treatment only, unless relating to an offered course.


Email: Info@reflectskinandbodyclinic.co.uk   

Tel: 01384 889938